Terms of Service

Terms Of Service

This Service Agreement (the “Agreement”) is a legally binding contract between you (referred to as “you” or “your”) and Tracencode Private Limited, including any of our affiliated entities (collectively referred to as “we,” “us,” or “our”), governing your use of our products and services. These services encompass, but are not limited to, our AI chatbot solutions, programmable interfaces, software, tools, data, and associated websites, collectively referred to as the “Services.”

By accessing or using our Services, you acknowledge that you have carefully read and understood this Agreement in full. By clicking “Sign Up,” you confirm that you agree to our Terms of Service and acknowledge that you have read and understood our Privacy Policy. This acknowledgment constitutes your acceptance of the terms outlined herein, including all key provisions highlighted for emphasis.Your consent will establish a binding agreement and take effect immediately upon your acknowledgment.

We may supplement this Agreement with updates, additional terms, or related agreements, which will also govern your use of our Services. By continuing to use our Services, you agree to abide by all terms and conditions set forth in this Agreement, including any revisions or amendments made in the future.

Additionally, the Inforapper.AI platform may provide supplemental policies, such as our Privacy Policy, outlining how we collect, use, and safeguard your personal information. These policies form an integral part of this Agreement. In instances where other rules and regulations of the Inforapper.AI platform apply, they shall be followed. Should there be any conflict or issue not covered by those rules, the terms of this Agreement will prevail.

Our Services are intended for use by individuals aged 18 or older who possess full legal capacity, or by legal entities that are duly registered and in good standing under the laws of their respective jurisdictions. If you do not meet these eligibility criteria, you must refrain from using our Services. We reserve the right to restrict access or terminate service to anyone who does not meet these requirements at any time.

You are responsible for ensuring the accuracy and authenticity of the identity information you provide. We may periodically verify your identity to ensure compliance with this Agreement and retain the right to do so as necessary.

1. User Eligibility & Account Details -

1.1 Registration

1.1.1. By reading and agreeing to this Agreement, filling in the required information, and successfully completing the registration process, you will become a registered user of Inforapper. To access and use our Services, you must provide accurate, up-to-date, and complete information, including your name, email address, and mobile phone number. This information is necessary for communication and service delivery.

1.1.2. You agree to update your information promptly if any changes occur to maintain its accuracy and relevance. In compliance with legal requirements, we may verify the information you provide to ensure its authenticity, accuracy, and completeness. If we cannot reach you using the provided information, you will be responsible for any resulting consequences. We are not liable for issues arising from inaccurate or outdated registration information. You may view and update your details through the account settings page.

1.1.3. You must register and authenticate your account using your real identity. The account name, avatar, profile, and other submitted information must not contain illegal, offensive, or harmful content. We reserve the right to deny registration or take corrective actions, such as suspension or termination of your account, if we discover violations, including false information or inappropriate content, even after registration. By completing the registration and agreeing to the terms, you become an Inforapper user and are granted access to the platform.

1.2 Account Use

1.2.1. You must meet the eligibility criteria set forth by the Inforapper platform to use our Services. If you use the Services on behalf of a third party or an organization, you must have the legal authority to accept these terms on their behalf. You are required to provide accurate and complete information when registering for an account and must not share your account credentials with any third party. You are solely responsible for all activities conducted under your account.

1.3 Account Custody and Retrieval

1.3.1. Your Inforapper account consists of an account name and a password. You are responsible for maintaining the confidentiality and security of your login credentials. Any losses incurred due to your voluntary disclosure or unauthorized access by a third party are your responsibility. If you lose your account due to personal reasons, you may initiate an account recovery process by providing the necessary information. This information must be legal, true, and valid. If you fail to meet the requirements for security verification, we reserve the right to deny account recovery services.

1.3.2. If you possess login details for an Inforapper account that was not initially registered by you or obtained in any unauthorized manner, you must refrain from accessing or using that account. You are obligated to notify us or the original account registrant immediately.

1.4 Account Transfer

1.4.1. You may use You may only use your Inforapper account within the limitations set by this Agreement. Malicious registration or unauthorized use of an account, including donating, lending, renting, transferring, or selling the account, whether compensated or not, is strictly prohibited. We reserve the right to take appropriate action against any such misuse, and you will bear any associated liabilities. Additionally, we retain the right to seek legal recourse for violations, and you will be held accountable for any resulting consequences.

1.4.2. We may, at our sole discretion, enforce corrective actions in accordance with applicable laws and regulations if you violate this Agreement or any related policies. These actions may include:

1.4.2.1. Correcting your account usage within a specified time frame, suspending your account, or permanently terminating access based on the severity of the violation.

1.4.2.2. Any losses or damages incurred as a result of such actions, including service interruption or data loss (such as user information, emails, and associated data), are your responsibility.

1.5 Account Recovery

1.5.2.To optimize resource usage and ensure system efficiency, Inforapper reserves the right to suspend accounts that have not been accessed for 12 consecutive months or have not logged in through any other methods approved by Inforapper. If your account is suspended, you will lose the ability to log in and access related services.

1.6 Account Security

1.6.1.You are responsible for maintaining the confidentiality and security of your Inforapper account and its associated password. We will never request your password proactively. We strongly advise taking necessary precautions to secure your account, which may include but are not limited to:

1.6.1.1. Using antivirus and anti-malware software,

1.6.1.2. Regularly updating your password,

1.6.1.2. Employing secure and complex passwords, and

1.6.1.2. Monitoring your account activity to detect any unauthorized use.

1.6.2.If you suspect that your account security has been compromised, it is your responsibility to inform us immediately and take steps to mitigate potential risks.

1.7 Account Cancellation:

1.7.1. You have the right to cancel your Inforapper account at any time. Upon successful cancellation, you will lose access to your account and all associated data, which may not be recoverable. Furthermore, any rights or services tied to the account will be terminated.

2. Use of Service

2.1 Use of the Services

2.1.1. By accessing and using the Inforapper Services, you agree to abide by the terms outlined in this Agreement. We grant you a non-exclusive, non-transferable right to use the Services as provided. This limited right is subject to your adherence to all terms, conditions, and policies specified within this Agreement and any relevant agreements related to the Services.

2.1.2.Our Services may include or facilitate access to third-party AI services. By using these Services, you agree to comply with all terms, use policies, and legal requirements established by these third-party service providers. This includes, but is not limited to, Terms of Use and Usage Policies applicable to those AI services. We reserve all rights, ownership, and interests in the Services provided, along with our affiliates.

2.2 Prohibited Uses

2.2.1.When using the Inforapper Services, you agree not to engage in any activities that violate the terms outlined below. Specifically, you shall not:

2.2.1.1. Infringe or Violate Rights:

Use the Services in any way that infringes, misappropriates, or otherwise violates the rights of any third party, including but not limited to intellectual property rights, privacy rights, or any other legal rights.

2.2.1.2. Reverse Engineering:

Attempt to uncover the models, algorithms, source codes, or underlying components of the Services through techniques such as reverse engineering, decompilation, disassembly, translation, or any other similar methods, except where such restrictions are explicitly prohibited by applicable laws.

2.2.1.3. Develop Competing Models:

Use the Services to develop basic models or other large-scale models that are designed to compete directly with our offerings.

2.2.1.4. Data Extraction:

Extract, harvest, or collect data from the Services using automated or manual methods, including but not limited to web scraping, web harvesting, or any form of web data extraction, without our explicit consent.

2.2.1.5. Misrepresent Output:

Falsely represent that the output generated by the Services is artificial or automated when it is not or otherwise mislead others about the nature of the output produced.

2.2.1.6. API Key Misuse:

Purchase, sell, or transfer API keys associated with the Services without obtaining our prior written consent.

2.3 Third-party Services:

2.3.1. The Inforapper Services may incorporate, utilize, or provide you access to third-party software, services, or products. Any such third-party products or services that you use in conjunction with our Services are governed by the terms, conditions, and policies established by the respective third-party providers.

2.3.2.We do not make any warranties or assume any responsibility for the availability, functionality, performance, or security of these third-party products or services. Your use of third-party products is entirely at your own risk, and any disputes or issues that arise must be resolved directly with the third-party provider.

3. Fees and Payment

3.1 Inforapper Credits:

Inforapper Credits are used based on the number of responses generated by the AI bot. However, credits are not deducted for welcome messages or any messages flagged as erroneous. Regarding storage usage, the platform enables chatbots to be trained using specific data, which consumes storage to save this data. If you decide to "untrain" a chatbot by removing its current training, this action will consume additional storage, as the untrained data will be stored as an archived file for potential future use. Credits and storage consumption follow a structured sequence: initially, they are consumed from a pre-defined or planned allocation. If this planned allocation is exceeded, additional credits or storage will be consumed in accordance with the platform’s policies and rates.

3.2 Pricing Changes:

You acknowledge and agree that we have the right to change the pricing displayed on the Inforapper platform at any time, and any pricing changes will take effect from the date we publish them. If we propose changes to our pricing, we will provide you with reasonable notice before the pricing changes. Your continued use of the Services after a pricing change becomes effective shall constitute your agreement to pay the changed pricing.

3.3 Free Service Offerings:

Creating multiple accounts to exploit our free service offerings is prohibited. If we determine that you have registered multiple accounts with malicious intent to repeatedly obtain free service offerings, we may charge you at the standard price or cease providing access to the services.

4. Your Content

4.1 Input and Output Content:

You may provide various forms of input content (“Input Content”) to the Services, which will generate and return output content (“Output Content”) based on your input. Collectively, both the “Input Content” and “Output Content” are referred to as the “Content.” You are granted the right to input Content to the Services, as long as it complies with applicable laws.

4.2 Rights to Output Content:

Subject to applicable laws and the rights of any third party, you may exercise full rights over the Output Content. You will be responsible for the authenticity, accuracy, legality, and compliance of any Output Content you use or share.

4.3 Collection and Use of Input Content:

By providing Input Content, you consent to our collection and processing of such content, including any personal information it may contain, for the purpose of delivering our Services. You guarantee that all Input Content, such as information, data, images, fonts, audio, video, materials, or codes, will be true, accurate, compliant, and free of any third-party rights violations.

4.4 Compliance and Liability:

You must ensure that the Input Content does not include personal information, trade secrets, confidential information, or any other data that could infringe upon third-party rights. If third-party rights are violated or confidential information is disclosed through your Input Content, you will bear all associated legal and financial responsibilities. In the event of any claims or damages resulting from such breaches, we reserve the right to seek compensation for any resulting losses, including third-party claims.

4.5 Content Usage Restrictions:

You are responsible for ensuring that the Content does not breach this Agreement or any applicable laws. You may not use Output Content to generate discriminatory, harmful, or defamatory material, or to damage the rights, reputation, or interests of any individual or entity. Additionally, you must not exploit the Content for improper marketing or unauthorized commercial purposes. It is your obligation to perform appropriate manual reviews, especially if the Output Content influences automated decision-making.

4.6 AI Attribution:

When using the Output Content, you must clearly label it as AI-generated to prevent any potential misunderstanding by users, customers, or third parties.

5. Use of Content

5.1 Purpose and Scope of Use

We will only use your Content to fulfill the purposes of the Services provided under this Agreement. Your Content will not be used for any other purpose beyond delivering or improving the Services.

5.2 Access Restrictions

Access to your Content will be strictly limited to personnel who require it to perform their duties in providing or supporting the Services. We commit to ensuring that all such personnel are bound by confidentiality obligations and handle your Content with the highest level of care and security.

5.3 Confidentiality Measures

We will implement and maintain industry-standard measures to protect the confidentiality of your Content. We are committed to upholding the trust you place in us by using our Services.

6. Service Use and Management

6.1 Spamming and Abuse Prevention

To safeguard response count and credits from spamming or unnecessary use of the bot, Inforapper provides an option to block the IP address of the offending user. However, this restriction may not apply if a VPN is used to bypass IP blocking mechanisms.

In cases where we identify violations of applicable laws, regulations, business ethics, or social morality in your use of the services—such as online manipulation, malicious postings and comments, spam emails, creation of malicious software, or unfair business marketing—we reserve the right to suspend or terminate service provision without notice.

6.2 Credits Usage for Chatbot Simulation

Training the chatbot using PDFs, documents, URLs, or images is supported as part of our Services. However, the simulation and testing of such training will consume credits, measured as responses, which will be deducted from the user’s current plan.

7. Continuous Improvement

(a) Indemnification:

AI and machine learning are fast-evolving fields of research, and we strive to continuously improve our Services to enhance their accuracy, reliability, safety, and overall benefit. However, due to the probabilistic nature of

7.1 AI and machine learning are fast-evolving fields of research, and we strive to continuously improve our Services to enhance their accuracy, reliability, safety, and overall benefit. However, due to the probabilistic nature of machine learning models, there may be instances where the output generated by our Services is inaccurate or does not reflect real individuals, locations, or facts.

8. Accuracy and Liability

8.1 Accuracy of Output

You acknowledge that the Output Content produced by our Services may not always be entirely accurate or reliable. It is your responsibility to assess the accuracy of the Output Content, especially within the context of your specific use case. We recommend performing manual reviews and validations of the Output Content to ensure its correctness and suitability for your intended purpose.

8.2 No Liability for Inaccurate Content

We do not guarantee that the Output Content will be free from errors or omissions. You assume full responsibility for verifying the information generated by our Services, and we disclaim any liability for any consequences arising from the use of incorrect Output Content.

9. Data Security and Retention

9.1 Retention and Deletion of Content Content will be retained only as long as necessary for delivering and improving Services. Upon request, we will delete your Content promptly, subject to applicable legal obligations.

10. Security Practices

We implement robust security measures such as SSL encryption, secure access controls, and regular audits to safeguard your Content from unauthorized access or misuse.

11. User Responsibility and Feedback

11.1 User Accountability

Users are responsible for ensuring appropriate usage of the chatbot and for verifying generated outputs for their intended use. Misuse of Services, including attempts to spam or bypass restrictions, may result in immediate action, such as IP blocking.

12. Feedback and Issue Reporting

If you encounter inaccuracies or have suggestions, we encourage you to provide feedback via our support channels to help improve our Services.

13. Indemnification Obligation:

You agree to defend, indemnify, and hold harmless Inforapper, our affiliates, and our personnel, from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or related to:

13.1your use of the services, including your Content;

13.2the products or services you develop or provide in connection with our services;

13.3your breach of this Agreement or any applicable laws, regulations, or third-party rights.

14. Use of Brand

14.1 Without our prior written consent, you are prohibited from using our name, logo, or trademark, or that of any of our affiliates.

15. Modifications

We may modify this Agreement and our rules as needed based on legal enactments, Internet developments, and adjustments to our operations and business strategies. Notification of changes will be provided, and the latest version can be viewed on relevant pages. Material changes impacting your rights or obligations will be notified via message or email, taking effect. Other changes become effective immediately upon publication. Continued use of the services after changes indicates your consent.

16. Notice

Notices may be given via message or email using your registration information related to service use. Email notices are considered received on the date sent.