Welcome to the Inforapper.ai products and/or services provided by Tracencode Technologies Private Limited. The Inforapper.ai platform is designed to offer you AI-related products and/or services through our proprietary AI products and third-party products/services that we integrate.
At Tracencode Technologies, your privacy is our priority. We are committed to maintaining transparency in how we collect, use, and protect your information. By using our services, you agree to the practices outlined in this Privacy Policy.
This Privacy Policy outlines the purpose, methods, scope, and information security measures concerning the collection, use, storage, sharing, transfer, and processing of your personal information during the provision of products and services on our platform. It also explains your choices regarding exercising your rights to access, correct, supplement, and delete your personal information.
This Privacy Policy will guide you on :
1. Methods Of Data Collection
2. Purpose of Data Processing
3. Types of Data we Collect
4. Data from other resources
5. Sensitive information
6. Data Security
7. Data Retention
1. Methods of Data Collection
We collect information through the following channels, referred to as "Engagements":
1. Direct Interactions:Information you provide during account registration, service usage, or when contacting customer support.
2. Website Activities:Data from browsing our site, completing forms, or subscribing to services.
3. Surveys and Events:Information from surveys, promotions, or events hosted by Inforapper.
4.Chatbot Interaction Data:Information collected when users interact with our chatbot, including queries, responses, and interaction patterns.
2. Purpose of Data Processing
2.1. We collect data to:
2.1.1.Deliver, personalize, and improve our services.
2.1.2.Fulfill obligations like subscription access or customer support.
2.1.3.Ensure compliance with legal requirements.
2.1.4.Operate with your consent for marketing or personalized recommendations.
2.1.5.Analyze trends to enhance the platform while respecting user privacy.
2.1.6.Chatbot interaction data is used to enhance user experience, refine chatbot performance, and provide analytics to B2B clients.
3. Types of Data We Collect
3.1. Personal Data
3.1.1.Information you share directly with us, such as:
3.1.2.Full name, email, phone number, and other contact details.
3.1.3.Subscription and payment details.
3.1.4.Feedback, queries, or other inputs provided during interactions.
3.2.1.Website activity data (e.g., pages visited, time spent, navigation patterns).
3.2.2.Device identifiers and system details like browser type and IP address.
3.2.3.Geographical data, if location services are enabled.
3.3. Chatbot Interaction Data
3.3.1.Queries asked and responses given.
3.3.2.Interaction patterns and session data.
3.3.3.This data is analyzed to enhance chatbot functionality, improve user experience, and generate analytics for B2B clients.
4. Data from Other Sources
4.1. We may gather additional data via:
4.1.1.Cookies and Tracking Technologies: Used for service personalization, performance analysis, and content delivery.
4.1.2.Third-Party Providers: Data shared by partners or platforms integrated with our services.
5. Sensitive Information
5.1. Please refrain from sharing sensitive information (e.g., health records or biometric data) on our platform. Any sensitive information shared unintentionally is not our responsibility.
6. Data Security
6.1. We take extensive measures to protect your information, including:
6.2. Secure Data Storage
6.2.1.Your data, including chatbot responses and training data (e.g., PDFs, documents, URLs, and images), is stored securely in an Amazon AWS S3 bucket.
6.2.1.All data is encrypted in transit and at rest, utilizing industry-standard encryption protocols to ensure the highest levels of data privacy and security.
6.3. Access Restrictions
6.3.1.Access to your data is strictly limited to authorized personnel who require it to perform their duties in providing or supporting the Services.
6.3.2.All authorized personnel are bound by strict confidentiality obligations and adhere to best practices in handling sensitive data.
6.4. Your Role:Safeguard your information by:
6.4.1.Using strong, unique passwords.
6.4.2.Avoiding sharing login credentials.
6.4.3.Securing your devices and regularly updating their security settings.
7. Data Retention
7.1. We retain personal data only as long as necessary to:
7.1.1.Fulfill the original purpose for collection.
7.1.2.Comply with legal or regulatory obligations.
7.1.3.Uphold terms of our Service Agreement.
7.2. When data is no longer needed, we securely delete or anonymize it.
7.2.1.For instance: Personal identifiers are removed when analyzing data for trends. Retention periods depend on the type of data and applicable laws or contracts.
