Documentation Center

How to Develop an AI Bot

Creating a custom AI bot with Inforapper.ai is straightforward and highly customizable. Follow these steps to design a chatbot that aligns perfectly with your business requirements and customer support goals.

Step 1: Provide Essential Information

Start by configuring the foundational details of your chatbot. These initial settings ensure the bot is personalized and well-suited for your platform.

• Chatbot Name: Choose a unique name for your chatbot that represents your brand identity.
• Chatbot Assistant Name: Assign a name to your assistant for a personal touch during customer interactions.
• Header Name: Define the header text that will appear at the top of the chatbot widget to greet or guide users.
• Timezone: Set the appropriate timezone to manage interactions based on your business hours or geographical focus.
• Welcome Message: Craft a warm and engaging welcome message to introduce the chatbot and guide users effectively.

These details form the foundation of your bot and ensure it integrates seamlessly into your website or application while aligning with your brand identity.

Next Steps

Once the basics are in place, proceed to advanced steps like training your bot, integrating it into your platform, and fine-tuning its responses.

Bot Training & Knowledge Base

Training your AI bot is a critical phase to ensure it understands your business, responds accurately, and offers a seamless experience to users. By uploading a variety of data types, you can empower the bot to handle a wide range of customer inquiries effectively. Here's how to make the most of the bot training and knowledge base features:

Step 1: Upload Files and Documents

During the training phase, you can upload various types of documents, files, and custom texts to teach your chatbot about your products, services, and frequently asked questions. This helps the bot provide informed, accurate responses tailored to your business. Supported formats include:

• Images: Upload image files such as .jpg or .png for visual-based queries.
• PDFs: Upload PDF files that contain information about your business, products, or services.
• Text Files: Upload .txt files with relevant information or FAQs.
• Documents: Upload .doc and .docx files containing structured content for more detailed training.

Step 2: Upload URLs for Dynamic Data

You can also upload URLs to include dynamic content directly from your website or other online resources. The chatbot will be able to reference this live data for up-to-date and relevant responses.

Step 3: Use Custom Texts

In addition to documents and URLs, you can input custom text directly to train your bot on specific topics or areas. This allows you to provide tailored content that ensures your bot is responsive to the unique needs of your business.

By training your bot with a diverse range of data formats, you ensure it becomes an effective support tool that understands the nuances of your business and can interact with customers more naturally.

Simulating the chatbot ensures it evolves to meet the demands of your users, providing a continuously optimized experience. It’s a simple yet effective way to monitor and improve the assistant’s capabilities. Next, let’s explore bot integration and fine-tuning!

Step 4: Continuous Improvement

Once your bot is trained, continue to refine and update its knowledge base as your business evolves. This ongoing process keeps the assistant relevant, responsive, and aligned with your current offerings.

Ready to enhance your bot’s performance? Next, let’s explore Evaluating your chatbot’s performance with Simulate Chatbot!

Simulate Chatbot

Evaluating your chatbot’s performance is a crucial step in ensuring it provides accurate and helpful responses. By simulating real user interactions, you can test its efficiency and identify areas for improvement. Here’s how you can simulate and evaluate your chatbot:

Step 1: Start the Simulation

Begin by interacting with your chatbot as if you were a user. You can input various queries based on your knowledge base, covering common questions and scenarios your customers may ask.

Step 2: Analyze Responses

Pay close attention to how the chatbot responds to these inquiries. Evaluate its ability to:

• Provide accurate answers
• Handle a variety of questions
• Navigate through different topics within your knowledge base

Step 3: Identify Improvement Areas

As you simulate conversations, look for areas where the chatbot may struggle or provide less-than-ideal responses. Consider:

• Are there any gaps in knowledge?
• Are some questions misunderstood?
• Are the responses relevant and concise?

Step 4: Refine and Improve

Based on your observations, adjust and improve the chatbot’s training. You can upload additional documents, update text, or refine responses to enhance its performance. Continuously testing and refining the chatbot helps it stay relevant and efficient.

Step 5: Repeat the Process

Chatbot performance is not a one-time process. Regularly simulate interactions to ensure it remains aligned with your customers’ needs, adapting as new information or scenarios arise.

Simulating the chatbot ensures it evolves to meet the demands of your users, providing a continuously optimized experience. It’s a simple yet effective way to monitor and improve the assistant’s capabilities. Next, let’s explore bot integration and fine-tuning!

Bot Integration

Integrating your AI-powered bot into your website is a quick and straightforward process. With the provided snippet, you can seamlessly add the assistant to your platform and start offering instant customer support. Here's how you can integrate the bot into your website:

Step 1: Copy the Integration Code

After setting up your chatbot, you will receive an integration snippet—this is a small block of code that enables the chatbot to function on your website.

Step 2: Paste the Code into Your Website

To activate the assistant, simply copy the provided snippet and paste it into the desired location on your website. The most common places to insert the code are:

• HTML editor: If you're using an HTML-based editor, place the code in the body section of your HTML files.
• Website Templates: If your site uses templates, paste the snippet within the template’s code where you want the assistant to appear.
• Theme Files: For WordPress or similar platforms, add the code to the footer or header section of your theme files.

Step 3: Save and Publish

After pasting the code, save the changes and publish your website. Your chatbot will now be live, ready to assist visitors and offer support around the clock.

By following these simple steps, you can integrate the AI assistant into your website in no time.

Your Dashboard

The Your Dashboard section is your central hub for monitoring and managing the performance of your chatbot(s) and the overall usage of your account. It provides valuable insights, all in one place, allowing you to track key metrics and optimize your service. Here’s a breakdown of what you’ll find:

Chatbot(s) Usage

TView detailed statistics on how often your chatbot is being used, including the number of interactions and the engagement level with customers. This helps you gauge the effectiveness and popularity of your chatbot.

Storage Usage

Monitor the amount of storage used by your chatbot’s training data, including uploaded files and content. This section gives you a clear overview of how much space your data occupies and whether you need to optimize it.

Total Visits

Keep track of the total number of visits your chatbot has received on your website. This helps you understand how often visitors interact with the assistant and the overall engagement.

Response Credits Used

This shows the number of response credits your chatbot has consumed during interactions with users. It helps you manage your credits and ensures that your account stays within the allocated limits.

Chatbot Traffic

Analyze the traffic directed to your chatbot. This includes the number of unique visitors interacting with the chatbot, as well as the overall flow of conversations, which is useful for assessing the performance and reach of your assistant.

Current Plan Usage

Check how much of your current subscription plan you’ve used, including credits, storage, and other features. This ensures you’re aware of your plan’s limitations and helps you decide if an upgrade is needed.

Storage Usage Summary (In MBs)

Get a quick overview of your storage usage, broken down by the amount of space each data type (files, training data, etc.) consumes. This gives you a precise measurement of how much storage you have left and helps you manage it efficiently.

Your Chatbots

Access and manage all your active chatbots in one place. View details such as their status, interactions, and performance. You can also make adjustments or fine-tune settings directly from the dashboard.

With Your Dashboard, you have all the essential data and tools to ensure your chatbot’s performance is on track and optimized, giving you the power to manage your AI assistant effectively.

Subscription Plans

Ready to elevate your business with AI-powered assistance? Start with our 7-day free trial and explore the features and benefits our platform has to offer. With no commitment required, you can fully test our chatbot’s capabilities and determine the right plan for your needs.

Explore Plans Based on Your Needs

We offer a variety of subscription plans designed to suit businesses of all sizes. Whether you're just starting or scaling up, you'll find a plan that fits your requirements. Choose a plan based on the number of chatbots, usage limits, and response credits that align with your goals.

Need More? Tailored Plans Available

If your business has specific needs, we also offer customized plans. Our team will work with you to develop a tailored solution that best supports your business growth, ensuring you get the most out of our platform.